FAQ’s

Here are the answers to the most common questions that we receive. If you can’t find your answer here then please do get in touch and we will be happy to help.

You can pay via:

  • WorldPay using a JCB, Maestro, Mastercard or Visa Card.
  • PayPal if you have an account.
  • Or you can also pay through PayPal using a Maestro, Mastercard, Visa or American Express card. For this you do not need a PayPal account.

We use Worldpay for our card transactions unless you decide to go through Paypal. When entering your billing details you MUST enter the exact details of where the card is registered, if it does not match up Worldpay will flag this up on their system. If the card details are then entered too many times Worldpay will see this as possible fraud and block the card. If this has happened, your other options are:

  • Pay using the same card through Paypal
  • Use a Paypal account
  • Use a different card

We use Royal mail 1st class to deliver all our packages & parcels

We try to process and package up your order the day it is placed. and we will always aim to send them the next working day (Working days are Monday – Friday)

The only time this may differ is the busy period (Aug-Oct) where we are crazy busy!

Contact us using the “Contact us page” asap so we can change it before we send it.

An incomplete or incorrect address can cause us problems here and we want to get your order to you nice and fast so please double check your address before you proceed with your order

If it incorrectly or incompletely written your order may get delivered to the wrong address, or it may not get to you at all.

So please input your full address, including the house name/number and street as if it is incomplete Bottle Buddi can take no responsibility for this and you will have to pay an extra postal charge to have your order sent again.

 

If you are a School, Pre-school, Retail Business or Charity please see the Wholesale page for more details.

If you are an individual, we offer a special discount for a purchase of 10 Bottle Buddi’s. You can use the voucher “BuddiBuy10” at the payment page to receive 5% off and free p&p

We have spoken to many schools and teachers and believe to get this product recognised and approved by the schools it would be best to buy the colour of your child’s uniform to keep it in line with school regulations but of course ultimately it is up to you.

Please refer to our refund policy (Link?)

We sell all the main school uniform colours –

  • Navy Blue
  • Royal Blue
  • Red
  • Bottle Green
  • Black
  • Burgundy
  • Purple and
  • Yellow
  • Pink – Designed to attach to scooters and bikes.

We have had enquiries for other colours so we may have more available in the near future. Please contact us using the “contact us page” if we do not stock your colour so we know which colours may be in demand.

The royal mail postage charges go on size and weight and even though adding a bottle is still light it makes the package a small parcel rather than letter.

You cannot change your order your end once it has been submitted but you can tell us your issue by using the “Contact us page” and hopefully we can help you.

The Bottle Buddi has been designed around the standard BPA free school water bottle we sell which it is approximately 23.5cm in circumference and 18cm in height. The bottle slots easily in and the top of the nozzle comes to the top of the bag. If you have a larger bottle in height than ours it may stick out of the top slightly.

As the product is made of 100% polyester which is a water-resistant material, stubborn stains may fail to come out of the lighter coloured Bottle Buddi’s but they do wash well on a cool 40 degree setting.

Bottle Buddi

From our customers:

From our customers

Great product! Fantastic customer service too! Sarah was only too happy to help with my query! Well done! I’ll be recommending to all my friends!

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Abigail McNab
From our customers

Stay in touch with us:

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